Refund & Returns Policy
At TeleWorld AI, we strive to provide exceptional AI services and products. We understand that sometimes you may need to request a refund. This policy outlines our refund and return procedures.
Table of Contents
1. Refund Policy Overview
At TeleWorld AI Platform, we strive to provide exceptional AI services and products. We understand that sometimes you may need to request a refund. This policy outlines our refund and return procedures for different types of services and products.
2. Digital Services Refunds
For our AI services and digital products, the following refund terms apply:
- AI service credits are generally non-refundable once used
- Unused service credits may be refunded within 7 days of purchase
- Subscription services may be cancelled with 30 days’ notice
- Custom AI solutions may be refunded if not delivered as specified
- API access fees are non-refundable after first use
3. Physical Products Returns
For any physical products we may offer, the following return policy applies:
- Returns must be initiated within 30 days of delivery
- Products must be in original condition and packaging
- Customer is responsible for return shipping costs
- Refunds will be processed within 5–7 business days
- Custom or personalised items are not returnable
4. Refund Processing
When processing refunds, we follow these procedures:
- Refunds are processed to the original payment method
- Processing time is typically 5–10 business days
- Bank transfers may take an additional 3–5 business days
- Digital wallet refunds are usually instant
- Refund confirmation will be sent via email
5. Non-Refundable Items
The following items and services are generally non-refundable:
- AI services that have been fully utilised
- Custom development work that has been completed
- Consulting services that have been delivered
- Digital downloads that have been accessed
- Services used beyond the trial period
- Third-party integrations or external service fees
6. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at refunds@teleworld.ai
- Provide your order number and reason for the refund
- Include any relevant documentation or screenshots
- Allow 2–3 business days for review and response
- Follow any additional instructions provided by our team
7. Refund Timeline
Our refund processing timeline is as follows:
Standard Refund Process
- Day 1: Refund request received
- Day 2–3: Review and approval process
- Day 4–5: Refund processing initiated
- Day 5–10: Funds appear in your account
8. Dispute Resolution
If you disagree with our refund decision, you may:
- Request a second review by our management team
- Provide additional documentation or evidence
- Escalate the matter through our support channels
- Contact your payment provider for chargeback options
9. Service Credits
In some cases, we may offer service credits instead of monetary refunds:
- Credits can be used for future AI services
- Credits do not expire for 12 months
- Credits are non-transferable
- Credits cannot be converted to cash
- Credits may be subject to usage restrictions
10. Policy Changes
We reserve the right to modify this refund and returns policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after policy changes constitutes acceptance of the updated terms.
11. Contact Information
For refund and return enquiries, please contact us: